FEMA announced today that their Direct-to-Consumer (D2C) Quoting Tool is now live and accessible on the FloodSmart.gov website. What FEMA has indicated this means for industry:
Customer Feedback: With the D2C Quoting Tool going live, customers can directly interact with the platform and provide valuable feedback. This will be instrumental not only in improving the D2C program, but also in refining other NFIP products. The D2C team will share this feedback and findings with our industry partners to ensure any lessons learned can be leveraged to improve the customer experience.
Iteration and Improvement: This is just the first iteration of the product. FEMA is committed to continuously enhancing the tool, gathering feedback, and releasing new features based on customer input.
NFA's new Insurance Committee will also be organizing a workgroup effort to review FEMA's Direct-to-Consumer (D2C) initiative, collect stakeholder feedback and questions, and develop a formal letter to FEMA to share the information gathered. More information about how to participate in the workgroup discussions will be available in the coming weeks.
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